FAQ

• CWE - SOFTWARE TOOLS- BOTS
  Today almost everyone has access to the Internet and uses it on a daily basis. In the early years of the Internet everyone had heard of "the network", but most people hesitated to use it until it became something of everyday use. This is exactly what happens today with Bitcoin. We are in the beginning of Bitcoin and Blockchain technology. A new concept of digital coins, smart digital contracts and more. This technology has the power to transform the way we do business, storing records, guaranteeing the value of the transfer, providing levels of security never seen before in the world of finance and giving us the possibility to aspire to a number of new Uses that we have not yet imagined. CWE is a network marketing company available for those who want to start learning from our tools and platform with any of the packages and products available. CWE’s trading centre connects with one of the user’s trading exchange and will use the own members' bitcoins to conduct crypto-currency trading without giving to anybody. We understand that for many people to be introduced to the new financial technologies can be a real challenge, that's why we have opted for a simple and affordable development so that anyone can join us and start making profits. We are a pioneering club in the fusion of digital capitalization models under a programme whose priority is to be sustainable and profitable for all its members.
• Is CWE software easy to use?
  Yes, it is very easy indeed. The CWE Bot software is “one-of-a-kind” in the market and it was developed for everyone´s interest by profiting from trading in a more secure and easier way. All you need to do is buy the software and connect it to your Exchange (Bittrex, Binance and many more) with the API keys. Once your CWE-Bot is activated, it will trade 24/7, 365 days for you.
• How do the bots work?
  Each bot can set indicators and parameters that when they are align, will make a buy or sell by telling the exchange of your choice to execute a trade. Most of the time a bot is tuned for a specific market and time period. This is the developer’s best educated guess on how the market will work in the future. It is not a magic crystal ball that will make perfect trades every time.
• Is this software free of risk?
  No, it is not. First, you are speculating on one or more cryptocurrencies, which are highly volatile in speculative markets. There is an inherent risk in speculating cryptocurrencies, which may collapse at any moment due to a number of reasons. This software is designed to automate different types of trading strategies. It is up to you on how you want to automate your trading strategies. We are not liable for how you use our product, but our software is merely a tool for which you can automate your cryptocurrency trades. It is also up to you on implementing security measures and keep your CWE-Bot login information secure by enabling fire-walls, ensuring the operating system is not compromised, etc. But do note that our software does not possess the ability to withdraw or deposit coins, so the risk of a compromised operating system would be interfering with the trade signals. By using our software, you acknowledge that you are taking full responsibility for how you utilize CWE-Bot.
• Can I get rich with this automated trading bot?
  It is possible that you may trade profitably, but to say that you can get rich is something we will never state. Our software allows you to automate cryptocurrency trading strategies, which are primarily based on technical analysis indicators. It is possible that you can generate profits from using our software, but it is entirely up to how you use it. Think of CWE-Bot as a tool and what you make using the tool is entirely up to you.
• Do this software really work?
  Yes, this software really does work, since it trades based on technical analysis indicators and that all of the different features and Bot types work. CWE-Bot is not a 1 click profit solution, you must understand the basics of technical market analysis in order to utilize CWE-Bot. Both in a way that can be rewarding. Keep in mind the software is designed and developed with the best technology and trading signals, but it does not control the market.
• What operation system do I need to have?
  CWE-Bot is the most advance software in the market and supports any operating system; Mac, Windows, Linux etc. CWE-Bot can be configured and connected with (Bittrex, Binance, etc) trading platforms, which can be accessible from any device that has access to an internet browser (Google Chrome, Safari, Internet Explorer, etc).
• Will more exchanges be supported?
  Yes, we constantly evaluate the major exchanges (and some others) in order to ensure that CWE-Bot will work with these exchanges. If we get a large number of requests and we notice that a new exchange has an open API and volume, we will do our best to support it.
• How long will it take to get maximum profits using the bots?
  If there was an easy way to get maximum returns with bots and altcoins, don't you think there would be more stories out there about it? The better question is...
• What should I expect as profit?
  Depending on the time frame and what your bot is looking for, you could make a lot or lose some. This is after all a free market and not a bank. There are large unknowns when dealing with markets, any number of influences can trigger a rise or fall. Bots are a better strategy than a buy and hold method. As long as you believe your choice of altcoin will go up, then you will likely earn a profit. Sometimes a bot is used to help reduce losses, not just make profit. If a bot is not preforming the way you think, you can always change bots or pause the bot and make a manual trade, then turn the bot back on when it is in sync with your choice.
• Why use a bot at all?
  There are many reasons why you would use a bot. Maybe you are an inexperienced trader and are looking for a way to get into trading, maybe you want someone watching over your account while you are away or asleep, maybe you don't need the stress of staring at monitors all day and want a rational less emotional way of trading.
• How can I learn about tuning hybrid bot to my needs?
  All bots are designed to be technical market traders, educate yourself on technical market indicators, use websites to create charts based off those indicators and see if conditions you set match the market. Then apply what you learn to a bot.
• Which bot is the best?
  That is like asking which car is better. You must find one that fits your needs and you can trust. You gain trust when back testing the bots over several periods and agree with the results.
• How can I delete a robot?
  You can find your list of robots in the trading platform under the 'My Robots' tab. If you no longer want your robot to function, you can select the 'STOP BUY' button right next to each bot. It stops making any new trades, although it will keep the open trades until they close in positive. If you want to stop a robot that has an error code in the 'Action' column, this robot will not make any new trades until you click the 'Activate' button in the column on the right. You cannot delete a robot but you can hide your inactive robots by selecting the 'Hide Inactive Robots' checkbox next to the 'Add Robot' button.
• One of my robots has Error Message "xxxxxxx" in the Action column. What is the problem?
  The error message that you are seeing is taken straight from the exchange and it will usually explain what the problem is. I have listed some common ones: Error: okex {"error_code":1002} Error: binance POST https://api.binance.com/api/v3/order 400 Bad Request {"code":-2010,"msg":"Account has insufficient balance for requested action."} (possible reasons: invalid API keys, bad or old nonce, exchange is down or offline, on maintenance, DDoS Error: binance {"code":-2010,"msg":"Account has insufficient balance for requested action."} One of the first things to check is your balance in the exchange, as this is the most common issue. Refresh your balances in the top left corner of the 'My Robots' tab (the green box). If you do not have at least 0.01 BTC plus fees in your exchange, then your robot cannot make any new trades as it does not have sufficient balance.
• Do I have to restart my robots each time that it makes a trade?
  No, as long as the credit in your exchanges is over 0.01 BTC plus fees, the robots will automatically open a new trade after closing other one. The process is totally automated.
• I paused my robots and now I can't activate them again. It just says 'pending'. Why?
  In order to reactivate your robots, you will need balance in BTC in your trading account. You can see your available balance by going to the 'My Robots' tab and clicking the small refresh symbol in the green box next to the red box showing 'Available Limit to Trade'. If your other robots already have open trades and the credit in your exchange is lower than 0.01 BTC, you may need to wait for them to close before you can reactivate your paused robots as this will affect your available balance in BTC.
• A user that I signed up entered their email incorrectly, and they cannot sign in
  because they never got a welcome email. What should I do?
  Please go to the 'Home' tab in your back office and select the 'Support' icon in the bottom right corner of the screen. You will need to provide the following information of the user that the account is registered to: - Username - Name as it appears in the account - Last Name as they appear in the account - Photocopy or picture of a government issued photo ID (Passport, Diver license, etc). - New Email, then we can register the new email and have the welcome email re-sent. Once you get confirmation the email has changed, go to the CWE website and go through the procedure as if you had forgotten your password. When you change your information you will receive the emails that was not previously received.